Introduction to NetEye¶

Welcome to the NetEye product documentation.

The structure of this user guide follows that of the various modules provided in the NetEye distribution, and contains both conceptual and practical information on how to use the NetEye system for many purposes you’ll find in the Introduction.

Product Overview¶

NetEye is a comprehensive solution for unified monitoring of your network and infrastructure. Based on Open Source tools, its functionalities allow monitoring of disparate resources: IoT and IIoT devices, remote infrastructure, business services, and company assets.

The entire solution is licensed under open source licenses, with the GPLv3 Open Source License being the most used. Continuous improvements, coming from both the community and from Würth IT Italy, are integrated into NetEye to provide added business value to widely-used open source projects.

Real-time dashboards built with the data collected over time, reporting solutions, a powerful tool for complex event management and log analysis, and network traffic analysis complement NetEye’s monitoring features. A deeper description of the NetEye features can be found in the upcoming sections.

NetEye builds around Icinga and Icinga Web 2. Most concepts and setups valid for the latter are also valid in NetEye. Icinga’s modular architecture allows you to reuse all of its modules within NetEye, while NetEye’s team continuously develops new modules and seamlessly integrates them within the existing infrastructure.

Intended Use¶

NetEye is a platform designed to perform a wide range of monitoring activities by means of the software natively developed by the NetEye team, or software integrated with the system. A set of modules available within NetEye provides a full spectrum of monitoring services, depending on your business needs.

Below, you will find a list of NetEye’s core functionalities grouped in categories, which will help you construct your monitoring solution with NetEye based on your needs.

You can learn more about the capabilities of NetEye in dedicated chapters of NetEye’s Functional Overview below.

Releases and Latest News¶

NetEye’s development cycle lasts two months. At the beginning of each even month, a new NetEye release is published and made available for installation. After the release has taken place, it is referred to as the Current NetEye release, i.e. the latest stable release of a product available to be installed by a customer.

In the NetEye Guide, the ‘current’ label indicates the version of the user guide that corresponds to the current NetEye release.

In turn, the Next version corresponds to the upcoming version of NetEye, which is currently in development. The development cycle ends with a feature freeze two weeks prior to the official NetEye release, which gives us the opportunity to test out the scope.

Within this two-week period, the development of an even newer NetEye version starts, which is referred to as Alpha. Hence, the appearance of an ‘Alpha’ version in the user guide indicates that the development cycle for a new NetEye version has started.

A list of all the new and changed functionalities in NetEye is compiled for each new public release; it can be found on NetEye’s blog, in the release notes category.

Moreover, the NetEye blog also features a series of posts about bug fixes, published as soon as a bug has been corrected and the fix has been released. Each post contains an explanation of the bug and, most importantly, the list of package(s) that contain the fix.

NetEye Core & Components¶

All the functionality provided by NetEye is delivered to the user within NetEye Modules.

The Modules that are shipped with the standard NetEye image constitute the |ne| Core. All other Modules are called |ne| Components and can be installed on demand. More information can be found in the section Additional NetEye Components.

|ne| Core

NetEye is a flexible solution that allows you to build your own monitoring experience based on the preferred functionality from the scope the product has to offer.

Since all NetEye functionality is delivered to the user within NetEye Modules, you can choose between acquiring the standard NetEye image, or customize your experience with extended functionalities.

|ne| Core is the set of most commonly used functionalities offered by the platform, including monitoring, visualization (with dashboards and maps), configuration, reporting, and event handling.

Follow |ne| installation guide to start exploring the NetEye Core functionality. You can also learn more about the modules that build the Core in the Core Modules chapters.

Additional Feature Modules

In order to customize your monitoring experience with NetEye, you can go beyond the feature scope offered by NetEye Core.

NetEye’s modular architecture supports the installation of additional Feature Modules that extend the NetEye Core functionality. This separation allows you to customize NetEye in order to address specific customer needs.

Each NetEye Feature Module can be purchased separately from NetEye Core and adds a specific set of features. In some cases, the Feature Module contains Open Source, GPL-licensed software. In cases like these the software can be used even after the paid subscription has expired or can even be installed independently.

However, the software is considered a customisation and is entirely not supported.

You can learn more about installing additional NetEye Feature Modules in our installation guide.

Support¶

To get in touch with the NetEye Support Team use either contact:

Phone: +39 0471 56 41 01
Web: support portal

Note

Please be aware that the support phone number is only available during standard office hours on working weekdays, i.e. Monday through Friday, 09:00 AM–05:00 PM.