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User Experience (RUM)

The User Experience section uses Real User Monitoring (RUM) to show how real users experience your web applications, including responsiveness (such as page load times) and frontend errors. Unlike Synthetics, which runs simulated checks, RUM analyzes data collected from the browser activity of actual users.

Use it to identify slow page loads, rendering delays and interaction problems that backend or infrastructure metrics alone may not reveal. The available views depend on the frontend telemetry your application sends for monitoring.

Roles and Permissions

The User Experience views are read-only for all roles defined by the contract with your organization:

  • VIEWER: Read

  • EDITOR: Read

  • ADMIN: Read

Filters

Use the time picker and filters to focus the charts and tables on the users and pages you want to investigate. You can narrow the view by application or frontend service, environment, page or frontend transaction, operating system, browser, device type and location, where these attributes are available.

For example, if users report slow pages on mobile devices, filter by device type and the affected page during the reported period. Compare that view with other devices or browsers to see whether the slowdown is specific to one group, or affects the application more broadly.

Page Performance

The performance charts help you understand both the overall trend and the differences between individual page loads:

  • Page load summarizes total load time and its backend and frontend components for the selected percentile and period. Use the breakdown to see which part contributes most to load time.

  • Metrics summarizes key frontend performance values, giving you a quick view of loading speed and responsiveness in the selected context.

  • Core Web Vitals evaluates page loading, interactivity and visual stability. Use it to identify aspects of the experience that need attention, even when pages load successfully.

  • Page load distribution shows how page load times are spread out. A concentration of fast load times with a smaller group of very slow ones can reveal problems that an overall average would hide.

User Experience overview with filters, page load metrics, Core Web Vitals and page load distribution

Traffic and User Context

Use the traffic and visitor charts to understand who is affected and whether performance changes coincide with changes in usage:

  • Total page views shows traffic volume over the selected period. Compare it with loading performance to see whether slowdowns coincide with increased activity, although this alone does not establish the cause.

  • Page load duration by region compares loading performance across geographic regions, helping you identify locations with slower loads.

  • Visitor breakdown shows the browser and operating system mix. Use it to understand your audience, then filter the performance views to investigate a particular client environment.

Page load distribution, page views, regional loading performance and visitor breakdown by browser and operating system

JavaScript Errors

The JavaScript errors chart highlights client-side errors and how their frequency changes. Check whether an increase coincides with a performance degradation or an application change, then use filters to identify the affected pages, browsers or user groups. Errors can disrupt an interaction even when the page itself loads quickly.